Shipping Policy
Last updated: February 2026
How Shipping Works
AfreeKart uses a zone-based shipping system with transparent pricing. Shipping fees are calculated based on the distance between seller and buyer, plus the weight and size of items.
Shipping Zones & Rates
Same City
$2.00
Base rate for first 2kg
+$0.30 per additional kg
Same State
$3.50
Base rate for first 2kg
+$0.50 per additional kg
Interstate
$6.00
Base rate for first 2kg
+$0.80 per additional kg
Size & Weight Surcharges
| Size Class | Criteria | Surcharge |
|---|---|---|
| Small | Under 2kg, fits in small box | No surcharge |
| Medium | 2-5kg, fits in medium box | No surcharge |
| Large | 5-20kg or dimensions over 60cm | +30% |
| Oversized | Over 20kg or dimensions over 100cm | +60% |
Shipping Timeline
Order Placed
Seller is notified immediately
Seller Ships (Within 3 Days)
Seller must ship and provide tracking within 3 days, or order may be cancelled
In Transit
Typical delivery times:
- Same City: 1-2 days
- Same State: 2-3 days
- Interstate: 3-7 days
Delivered
3-day protection period begins. Buyer should inspect and confirm receipt.
One Fee Per Seller
When ordering multiple items from the same seller, you only pay one shipping fee. The fee is based on the combined weight of all items.
Example: Buy 3 items (0.5kg each) from one seller = 1.5kg total = base shipping fee applies
Multi-Seller Orders
When ordering from multiple sellers in one cart:
- Each seller's items are grouped separately
- Shipping is calculated per seller group
- You can see the breakdown in your cart
- Items ship separately from each seller
Shipping Fee Limits
- Minimum shipping fee: $1.00 USD
- Maximum shipping fee: $100.00 USD
- Maximum weight per shipment: 100kg
These limits ensure fair pricing for all items, from lightweight accessories to heavy appliances.
Supported Couriers
Sellers can use any of these trusted courier services:
Lost or Damaged Shipments
If your package is lost or arrives damaged:
- Document the damage with photos/videos
- Open a dispute through the order page
- Our team will review and resolve within 24-48 hours
- If the seller is at fault, you will receive a full refund